How to order:
Simply send an e-mail to: email@example.com.
Before submitting the order, just make sure that all information given is correct and as accurate as possible. In case of any doubt or for special agreements please contact firstname.lastname@example.org.
You will then receive an ORDER CONFIRMATION, containing all your requests, in terms of costs, quantities, accessories and transport. You simply need to re-confirm by e-mail the ORDER CONFIRMATION and pay the deposit to begin the processing of the order. Until the deposit is paid the order is not confirmed.
WARRANTY – See page “Warranty” and “Certificates”.
PAYMENT TERMS – See page “payments”.
LEAD TIMES – The lead time is always written on the order confirmation. The date mentioned refers to the shipment and not to the delivery of the goods. In the event of a late delivery NortheK will not be held responsible.
PRICES – Prices are listed in the price list page and they are re-confirmed in the order confirmation. Any special rate order discounts will be confirmed on the same confirmation.
RIGHT OF CANCELLATION – The customer has the right to withdraw from the confirmed order within 10 working days, after which any deposit paid to NortheK is non refundable. In case of withdrawal from the contract, NortheK has the right to keep the freight costs.
NON ACCEPTANCE OF GOODS – If the customer does not accept the delivery of the goods which he has ordered and were correctly shipped, he will immediately lose the deposit and, if the sum corresponded to 100% of the value, NortheK will keep 30% of it as a partial compensation for the damage suffered.
TRANSPORT – The prices mentioned are always EX WORKS. In the ORDER CONFIRMATION you will find the exact indication of the freight cost that will be invoiced, no payment is due to the carrier. NortheK has the irretrievable authority to select the carrier.
At the time of delivery the customer MUST check the package is unflawed and, in the event of a damage, he must put his reservation – countersigned by the carrier – on the delivery documents otherwise the warranty will be void. Transport is insured only upon customer’s request, therefore – without insurance – any damage resulting from transport will be borne the buyer. On the contrary , when the customer requires the insurance, this will be charged at 100% of the asset value and in the event of a damage dutifully reported and countersigned on the delivery notes, the customer will be totally refund.
TREATMENT OF PERSONAL DATA – The customer authorize Filman srl on behalf of his trademark NortheK, to keep personal data for the following reasons:
- to ensure all communications with the client;
- to issue all the necessary documents for sale and shipment;
- to issue the warranty;
- to deliver the goods, through couriers (in turn informed of the identity and address of the customer);
- to register the customer in NortheK database.
The customer is exclusively responsible for the data provided.